To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing Addy's account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 7-9 business days depending on where you live.
• All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

• As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
• For any other assistance/issues you can write to us at addysformenbiz@gmail.com or call us on our helpline, and we’ll help sort things out.

• To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
• Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at addysformenbiz@gmail.com, we will see what we can do to help.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at addysformenbiz@gmail.com

Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and the order is returned to us, we will issue a refund in the form of a Gift Card.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us ataddysformenbiz@gmail.com or WhatsApp +91 63540 50940.

Currently, we do not provide exchange, but if you wish to exchange a product you can place a return for the product

To initiate a return or exchange, 

1. Simply log in to your account on our Website
2. Navigate to profile and click on “My orders”
3. Select the order you wish to return. 
4. Click on the “return” button and follow the prompts to complete the process

You have the flexibility to return items separately if needed; there’s no requirement to return all items from your order together. This allows you to manage your returns more conveniently and efficiently, especially if you need to initiate the process for different items at different times.

In case you have received a damaged, defective, missing, or wrong product on delivery. Please reach out to us within 24 hours at addysformenbiz@gmail.com

At this time, we only accept returns and exchanges for items purchased online through our website. Items purchased in-store must be returned or exchanged at the respective store location according to their policy.

Our return policy duration extends for a maximum period of 10 days, from the date of delivery. Within this timeframe, customers have the opportunity to initiate returns should they encounter any issues with their purchase.

Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.

• We update our customers via email once we initiate the refund procedure.

• If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
• COD Orders that have not been shipped can be cancelled by contacting our customer care.
• For prepaid orders cancellation is not available.